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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at crosoft7891@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at crosoft7891@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at crosoft7891@outlook.com.

Return & Refund Policy

Last updated: July 2026

1. Overview

TriEdge Technologies manufactures and exports professional cable fault testing equipment. Due to the technical nature of our products, our return policy differs from standard consumer goods returns. We prioritize repair and replacement over refunds.

2. Warranty vs Returns

Scenario Policy
Product defect / malfunction Covered by 1-year warranty — free repair or replacement
Shipping damage File claim within 7 days of receipt, with photos
Wrong item shipped We arrange return and ship correct item at our cost
Change of mind / ordered wrong model ❌ Not accepted for standard stock items
OEM / customized products ❌ Not accepted under any circumstances

3. Defect / Warranty Claim Process

  • Report defects within 14 days of receipt
  • Provide photos/videos of the issue
  • Diagnosis by our technical team (usually within 2 business days)
  • If confirmed defect: free repair or replacement within 15-25 days
  • Return shipping for defective items: we provide shipping label
  • Warranty covers: manufacturing defects, component failures
  • Warranty does NOT cover: misuse, unauthorized repair, normal wear, damage from improper storage/transport

4. Return Eligibility (For Approved Returns Only)

  • Item must be in original packaging
  • All accessories and manuals included
  • Item must not show signs of use, installation, or field testing
  • Must be returned within 14 days of receiving RMA approval

5. Restocking Fee

  • All approved returns are subject to a 20% restocking fee
  • The fee covers inspection, testing, repackaging, and inventory management

6. Return Shipping

  • Buyer pays return shipping (non-refundable)
  • We recommend using a trackable shipping service
  • TriEdge is not responsible for items lost or damaged during return transit

7. Refund Timeline

  • Refunds are processed within 5-7 business days after we receive and inspect the returned item
  • Refunds are issued to the original payment method
  • Shipping costs (both ways) are non-refundable

8. How to Initiate a Return

Email us at hanyy7@outlook.com with:

  • Order number
  • Product model and serial number
  • Description of the issue
  • Photos/videos (if applicable)

We will respond within 24 hours during business days.

9. Non-Returnable Items

  • OEM/customized products (custom branding, packaging, software)
  • Products purchased more than 30 days ago
  • Items with physical damage from misuse
  • Products that have been modified or repaired by unauthorized personnel

10. Shipping Damage

If your order arrives damaged:

  • Inspect immediately upon receipt
  • Take photos of the packaging and product damage
  • Report within 7 days to hanyy7@outlook.com
  • We will file a claim with the shipping carrier and arrange a replacement

11. International Orders

For international (non-China) orders:

  • Return shipping arrangements follow the original FOB terms
  • Import duties, taxes, and customs fees are non-refundable
  • Buyer is responsible for all return shipping costs and any applicable customs fees