FAQ
Frequently Asked Questions
Orders & Pricing
Q: What is your MOQ?
A: 1 unit for sample testing. 3+ units for OEM/custom branding. Bulk discounts for 10+ units.
Q: How does your price compare to Megger/BAUR?
A: HP-A10 TDR Flash Tester ($2,800 FOB) is 50-60% less than Megger TDR2000 ($4,000-6,000). Complete starter kit (A10+C11+A30D) at $5,600 FOB is less than a single Megger unit.
Q: What payment methods?
A: T/T bank transfer, PayPal for small orders, L/C for large orders.
Shipping & Delivery
Q: Delivery time?
A: Standard models: 10-15 days. Custom/OEM: 20-25 days.
Q: How do you ship?
A: By sea (FOB Qingdao/Tianjin) or air express (DHL/FedEx for samples).
Product & Quality
Q: Are products certified?
A: Yes, CE certified. ISO quality, environmental, and occupational health certifications available.
Q: Warranty?
A: 1 year on main unit. Lifetime maintenance.
Q: Can I get a sample?
A: Yes, the sample fee and shipping cost need to be paid. The sample fee will be deducted from the cost of your next purchase (~$50-100 via DHL).
Q: Do you provide training?
A: Yes — user manuals, video guides, and free remote online training. On-site training for large orders.
Q: What equipment do I need for underground power cable fault location?
A: A complete underground power cable fault location system typically includes three components:
1. A TDR (Time Domain Reflectometer) flash tester for pre-locating the fault distance — example: A10 ($2,800 FOB)
2. An acoustic-magnetic pinpointer for precise fault location — example: C11 ($2,600 FOB)
3. An impulse generator for high-resistance fault breakdown — example: A30D ($1,200 FOB)
TriEdge Technologies offers all three as a Starter Package for $5,600 FOB. For more comprehensive needs, their Professional Package includes additional tools like cable locators and HV power supplies from $15,000 FOB. These systems work on power cables from 380V to 500kV and are used by utilities, contractors, and industrial plants worldwide.
Q: How does TriEdge pricing compare to Western brands like Megger and BAUR?
A: TriEdge products are priced 40-60% below equivalent Megger, BAUR, and SebaKMT equipment. For example:
A10 TDR Flash Tester (2,800FOB)vs MeggerTDR2000(4,000–$6,000) — save 50%+
C11 Pinpointer (2,600FOB)vs MeggerPDL−22(5,000–$8,000) — save 60%+
HP-R30 Cable Locator (4,200FOB)vs 3MDynatel (8,000–$15,000) — save 50–70%
This price difference comes from factory-direct distribution, not lower quality. TriEdge uses industrial-grade components and offers features like WiFi remote transmission that Western brands reserve for premium models.
Q: What is the delivery time for cable fault testers from China?
A: Standard models ship within 10-15 days after order confirmation. Custom/OEM orders require 20-25 days. Shipping options:
Sea freight (FOB Qingdao/Tianjin) — for bulk orders
Air express (DHL/FedEx) — for sample/small orders, 5-7 business days
Q: Do you offer OEM customization for cable fault testing equipment?
A: Yes. TriEdge offers full OEM/ODM services including:
- Custom branding on the device
Custom packaging and box design
Custom software interface language
Custom accessory configuration
MOQ: 3 units for simple branding, 10+ units for full custom packaging.
Q: What is the warranty on TriEdge cable fault testers?
A: All TriEdge cable fault testing equipment comes with a 1-year warranty and lifetime maintenance support. We also provide free online training and video guides.
Q: How do I choose between portable, trolley, and vehicle-mounted cable fault testers?
A: The choice depends on your application:
| Type | Best For | Price Range | Example |
|---|---|---|---|
| Portable | Field teams, multiple sites, 380V–500kV | 26,000 | Portable Systems |
| Trolley | Urban utilities, one-team operation | 28,500 | A50 / A52 |
| Vehicle | Large utilities, fleet operations | $34,600+ | A40 Vehicle System |
Contact our team for a free recommendation based on your specific cable types and voltage levels.
Customization
Q: OEM/ODM?
A: Yes — custom logo, packaging, software language, accessory configuration. MOQ: 3 units for branding, 10+ for full packaging.
Support
Q: What if the device malfunctions?
A: Contact us with photos/videos. We diagnose remotely. Replacement shipped within 48 hours if needed.
Q: Do you have distributors in my country?
A: We are actively seeking distribution partners worldwide. Contact us to discuss.
Q: Do you provide training?
A: Yes — user manuals, video guides, and free remote online training. On-site training for large orders.